Payment for services must be paid on the day. We do not operate an accounts system. Patient’s waiting on medical cards to be reviewed will be charged a private fee unless they have a valid medical card on the day of consultation. This also applies to Doctor visit only cards, U6’s doctor visit cards and over 70’s doctor visit cards. You can apply online for any of these cards by logging on to the HSE website www.hse.ie
Abbey House Medical Centre operates an ‘appointment only’ clinic. To obtain an appointment please contact our reception staff by calling 046 905 1500 or by attending the medical centre in person. Prior to making an appointment please ensure you know which GP you wish to attend (if you have a preference) and what day and time will suit you. Any further information you can provide regarding the nature of your consultation will ensure that the receptionist is able to reserve an adequate amount of time for your GP consultation.
In the event that you are unable to attend that appointment cancellation is required.
All repeat prescription requests are dealt with on a 24 hours notice basis. Patients may request prescriptions by either phoning or calling in to reception to request their prescription. Requests will be sent directly to the relevant patient’s GP who will review the patient file and provide a new prescription where appropriate.
Where necessary patients may be requested to attend their GP where medication or condition needs to be reviewed. In such instances the prescription will be deferred until this consultation has taken place.
To ensure optimum medical treatment Abbey Medical encourages patients where possible to attend for GP consultation in the medical centre. Where this is not possible house call requests will be passed on to the patient’s regular GP. Abbey Medical will endeavour to attend requested house calls but cannot guarantee a timely attendance on every occasion. If you are in need of urgent medical attention we advise you contact the emergency services by dialing 999.
In instances where lab test results necessitate further action or a review consultation with a GP, the patient will be contacted directly by Abbey Medical Centre. All other lab test results can be acquired by contacting Abbey House directly. In most cases lab results will be given out by a GP or Nurse and as a result the best time to contact the surgery for a lab result is between 12:30 and 13:00 or 17:00 and 17:30.
Once you contact the surgery an admin team member will first ask you for your name and address in order to check your file and make sure we have received your test results before putting you through to a nurse. This is done to save the nurse’s time as sometimes results do not come back within the estimated time frame.
N. B. Please bear in mind that due to the great number of test results received in Abbey House daily, it is sometimes difficult for the nurse team to take all the results calls. If this is the case when you phone in, a member of the admin team will take your name and number and pass a message onto a nurse. The nurse will then call you back with your results at a later stage.
In most cases lab results will be received back to the surgery 10 days after the tests have been taken.
The GMS medical card entitles holders to a wide range of medical services from their nominated GP / surgery. These services are provided to the medical card holder free of charge and include standard consultations for treatment of illnesses and related services necessary for the treatment of a wide range of medical conditions.
Full medical card and ‘Doctor Only’ medical card holders are entitled to the same services free of charge within the surgery.
There are, however, some services which are not covered under the Medical Card scheme. The most usual services requested which are not covered by the Medical Card scheme are:
GMS Medical Card patients requesting any of the above services are responsible for the relevant fees.
Abbey Medical operates a strict ‘no interruption’ policy during standard surgery hours. This policy means that, with the exception of a medical emergency, GP's and Nurses do not take routine phone calls whilst they are in consultation with patients. This policy is in place to ensure that the patient receives a focused and uninterrupted consultation when they visit their GP/Nurse.
In the case of an emergency a patient call will be placed through to a doctor. If you feel that you urgently need to speak to a doctor please inform the receptionist as soon as you make contact.
For routine queries please contact your GP or nurse after their surgery sessions. For most GP's/Nurses surgery sessions are finished at approximately 12.15pm and 5.15pm Monday to Friday and GP's/Nurses are available at this time to take phone calls.
Patients requiring a sick cert for work, should call Abbey House Medical Centre on 046 905 1500, or call in to the medical centre in person. Details of the request will be forwarded to your GP and certs are usually available for collection the 24 hours later. You may be required to see your GP prior to receiving a sick cert.
Patients requiring a Social Welfare certificate must see a GP and/or provide correspondence from another doctor to qualify for the first Social Welfare certificate. You will be requested to provide your PPS number and exact dates from which the Social Welfare certificate is due. Patients will be reviewed at the request of the GP and you must present when requested for cert review. When the patient is fit to return to work they will receive a final Social Welfare cert after seeing their GP.
Calpol 2.5mls can be given to babies following their two month vaccination but only to treat a temperature which develops following the vaccination. If your baby is unwell and you are concerned please seek medical advice.
If your child experiences post vaccination fever give him/her:
Paracetomal suspension (Calpol) is the usual choice and Nurofen is an alternative antipyretic
Your child will receive scheduled vaccination injections. The vaccine helps your child fight off or prevent certain diseases and is given as an injection. The vaccination stimulates your child’s immune system to make antibodies to fight the disease. Serious major reactions are extremely rare however minor reactions are common following childhood vaccinations, these include:
North East Doctor on Call is an urgent out of hours GP Service
CALL 1850 777 911
MONDAY TO FRI 6 P.M. – 8 A.M
24 HOURS – WEEKENDS AND BANK HOLIDAYS
NEDOC is a partnership between the General Practitioners in the North East region and the Health Service Executive.
When you ring 1850 777 911 your call will be answered by specially trained personnel who will ask for your details including, name, address, date of birth, telephone number, symptoms of illness/complaint, own GP’s name and medical card details (where applicable).
This information will be given to the doctor who will return your call and advise on the most appropriate course of action. In most cases one of the following courses of action will be followed:
There are 4 GP treatment centres - Cavan, Navan, Castleblaney and Drogheda. Each centre is fully equipped to meet the needs of the patients and is staffed with Doctors, Nurses and Receptionists.
Details of your consultation will be automatically forwarded to your own GP the following working day.
NEDOC is not a walk in service and all patients must phone NEDOC to see if an appointment is necessary. Patients with appointments are given full priority, those attending without first contacting the centre by phone can expect an increased waiting time.
RECEPTION OPENING HOURS
Mon - Fri (8:30am - 6pm)
Mon - Fri (9am - 5pm)